Best Teeth - How Much Is A Good Rollocking Worth?
Good morning. Yesterday, I learned about Best Teeth - How Much Is A Good Rollocking Worth?. Which could be very helpful to me and you. How Much Is A Good Rollocking Worth?What a strange question, but when most of what is currently called "Management" is concerned with delivering these quaintly named homilies, but it is a inexpensive demand to ask if we are to understand our value as a manager.
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As a tool for reinforcing the relative positions of owner and managed a rollocking is second to none, but what value does it well add.
Some years ago, while working on a drilling rig in the North Sea, I was implementing a process that created engagement, and therefore execution improvement, with the drilling crew.
The owner of the Drilling Crew, called the Tool Pusher, was regularly recognised as the someone to deliver rollockings to the drill crew. The someone promoted to the position of Tool Pusher was regularly promoted, at least in part, for his capability to deliver a good rollocking.
The implementation was going well and the measurable execution improvements we were showing had started the Toolpusher mental about what he could do to preserve the new levels of execution that his crews were demonstrating.
He was becoming comfortable with the new more supportive management strategies that he was discovering and then one day, after some deep thought, he dropped his bombshell question.
"Can I still give someone a good rollocking?"
This was the one management tool with which he was fully happy and he was now worried that the only thing that he view he could count on was being taken away.
I asked him if he could tell me what his modern contact had taught him about changing people's behaviour.
He didn't have to think for very long before he looked up, "Yes, yes, I know all that stuff about giving positive consequences to encourage and preserve the literal, behaviours but I still have to give citizen rollockings, it's my job."
I said, "If you are telling me that it is written into your ageement of employment that you have to give rollockings then good luck to you but I have to ask, where is the value to your team in giving them rollockings?
He didn't know so I told him a story.
A drilling rig in the North Sea can drill wells in excess of six miles long.
For most of that time the well being drilled is full of drill pipe with the drill on the end.
For brief moments while the drilling process the well being drilled has no drill pipe in it and at this time is an open hole all the way down.
It could be that for the whole time that the well is being drilled every loose spanner, hammer or other piece of metal on the drill floor is secured but Murphy's law states that on the one chance when the well is vulnerable, a tool will be dropped somewhere on the drill floor, when that occurs as sure as eggs is eggs, it will bounce towards the well and fall down the hole.
When that happens it is impossible to continue drilling until it has been recovered because the drill bit will not bite into the rock.
If the someone who dropped the tool admits what he has done then the rescue is an costly process.
Imagine that the well is 6,000 feet deep, a pretty small well.
To recover the dropped tool, knowing what it is, we take the rescue tool that we know will pick the dropped object up and we run it into the well.
It might take half a day to run into the well and assuming we pick the object up first time, another half a day to pull back out.
One day of rig time costs £50,000, which is the cost of recovering the tool.
If the someone who dropped the tool does not admit to it the drill is run back in, which takes half a day, and the drill will not work. It may take another half a day trying distinct strategies to make the drill work because we don't know what the qoute is.
Finally the drill is removed to have a look at the drill bit to see if that has broken.
It takes half a day to recover the drill bit and when it is recovered the teeth are broken because they have been trying to drill the tool with it.
The cost of a new bit could be another £50,000.
By now it is clear that something has fallen down the hole but we still don't know what, so we try to find what is missing from the drill floor that could perhaps have gone down the hole. Based on a best guess we attach the tool most likely to recover the unknown object and we run back into the hole for another half a day.
If this first run is victorious at bringing the unknown tool to the face then we will have been very lucky and will have spent only three or four times what we would have had we known what had fallen down the hole.
If we are unlucky we will after several runs be unable to recover the object and have to divert the well to drill around the obstacle, a process that could cost millions.
To understand the value of a rollocking we have to consider what will happen the next time a tool is dropped down the well or what will happen the next time an accident occurs.
If the man who admits to dropping the tool is given a Good Rollocking there is a chance that the next time he drops a tool he will want to avoid another rollocking and will say nothing.
The cost of the rollocking might then be measured in Millions of pounds of lost time.
If, when he drops the tool the first time, instead of delivering a rollocking the Tool Pusher engages him in a discussion about how to preclude the qoute recurring, then not only will he be able to come up with a strategy to preclude a recurrence of the same qoute but he will also feel more inclined to record it, the next time a qoute occurs.
We have a choice, to rollock or not. How much is it worth to you?
Peter A Hunter
http://www.breakingthemould.co.uk
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